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Privacy Policy

Website Visitors

Thanks for visiting our website. This policy explains the what, how, and why of the information we collect when you visit We take your privacy extremely seriously, and we never sell lists or email addresses.

When someone visits our website we make use of the third party services of Google Analytics, to collect information and details of visitor behavior patterns in order to enhance visitor experience with more meaningful content.

The collected information which are passed from your browser to the aforementioned services are:

  • Your geo-location data
  • Technical information (Browser type, Operating System, Screen resolution)
  • Visiting pages
  • Duration
  • Language preference
  • Referring site

  • The above information is only processed in a way which does not identify anyone. We do not make, and do not allow the aforementioned services to make, any attempt to find out the identities of those visiting our website.

    Third Party Payment Processor

    We use a third-party payment processor, (the “Payment Processor”), to bill customers. The processing of payments shall be subject to the privacy policies of the Payment Processor ( in addition to Sound Ex Machina’s Privacy Policy. Sound Ex Machina does not collect nor store any credit card or other billing information. Sound Ex Machina stores only the account information (first and last name, company name, street, zip code, city, country, state / province, phone number, fax, e-mail, VAT ID, payment type, registration name and language), sent by the Payment Processor to Sound Ex Machina. We are not responsible for the use of your personal information by the Payment Processor.

    People who subscribe to our newsletter

    We use a third party provider, MailChimp, to deliver our newsletter to our subscribers.
    In order to make this possible, we collect the newsletter subscriber’s real name as well their e-mail address and we keep them stored for as long as the newsletter user remains subscribed. Every newsletter sent will also contain unsubscribe instructions by default.

    If you have subscribed to our newsletter, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Sound Ex Machina and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum.

    People who contact us through our website contact forms

    When someone contacts us via the contact forms found on our site, we collect their name and e-mail address along with an inquiry message. This information is collected in order to be able to communicate with the visitor in regards to their inquiry. This information is immediately forwarded and stored only in Google Suite for Email.

    Safeguarding Your Information

    We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.

    Digital River GmbH, our authorized reseller and merchant of Sound Ex Machina products uses security measures to protect your information both during the transaction and after it is complete. Digital River GmbH is certified as compliant with card association security initiatives. If you have any questions about the security of your Personal Information, you may contact us at

    Notice of Breach of Security

    If a security breach causes an unauthorized intrusion into our system that materially affects you, then Sound Ex Machina will notify you as soon as possible and later report the action we took in response.

    Privacy Policy Changes

    Although most changes are likely to be minor, Sound Ex Machina may change its Privacy Policy from time to time. Sound Ex Machina encourages visitors to frequently check this page for any changes to its Privacy Policy.

    If you have any questions about this Privacy Policy or you have a concern about the way in which we have handled any privacy matter, please use our contact form to send us a message. You may also contact us by postal mail or email at:

  • Sound Ex Machina
  • Evripidou 14
  • Xanthi, Greece