Privacy Policy

Website Visitors

Thanks for visiting our website. This policy explains the what, how, and why of the information we collect when you visit We take your privacy extremely seriously, and we never sell lists or email addresses.

When someone visits our website we make use of the third party services of Google Analytics, to collect information and details of visitor behavior patterns in order to enhance the visitor experience with more meaningful content.

The collected information which is passed from your browser to the aforementioned services are:

  • Your geo-location data
  • Technical information (Browser type, Operating System, Screen resolution)
  • Visiting pages
  • Duration
  • Language preference
  • Referring site

The above information is only processed in a way which does not identify anyone. We do not make and do not allow the aforementioned services to make, any attempt to find out the identities of those visiting our website.

Third Party Payment Processor

We use a third-party payment processor, (the “Payment Processor”), to bill customers. The processing of payments shall be subject to the privacy policies of the Payment Processor ( in addition to Sound Ex Machina’s Privacy Policy. Sound Ex Machina does not collect nor store any credit card or other billing information. Sound Ex Machina stores only the account information (first and last name, company name, street, zip code, city, country, state/province, phone number, fax, e-mail, VAT ID, payment type, registration name and language), sent by the Payment Processor to Sound Ex Machina. We are not responsible for the use of your personal information by the Payment Processor.

People who subscribe to our newsletter

We use a third-party provider, MailChimp, to deliver our newsletter to our subscribers.
In order to make this possible, we collect the newsletter subscriber’s real name as well their e-mail address and we keep them stored for as long as the newsletter user remains subscribed. Every newsletter sent will also contain unsubscribe instructions by default.

If you have subscribed to our newsletter, we may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Sound Ex Machina and our products. We primarily use our various product blogs to communicate this type of information, so we expect to keep this type of email to a minimum.

People who contact us through our website contact forms

When someone contacts us via the contact forms found on our site, we collect their name and e-mail address along with an inquiry message. This information is collected in order to be able to communicate with the visitor in regards to their inquiry. This information is immediately forwarded and stored only in Google Suite for Email.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Our services use cookies to help us identify and track visitors, their usage of our website, and their website access preferences.


Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner or service provider (in this case, Sound Ex Machina) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website or service you are using (such as analytics). The third parties that set these third party cookies can recognize your computer both when it visits the website or service in question and also when it visits certain other websites or services.


We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies enable us and the third parties we work with, to track and target the interests of visitors to our Website, and we refer to these as “performance” or “functionality” cookies. For example, we use cookies to tailor content and information that we may send or display to you and otherwise personalize your experience while interacting with our Websites and to otherwise improve the functionality of the Services we provide. We also enable our users to employ cookies and similar tracking technologies in connection with their use of our Services in order to allow us and our users to track their subscribers. Finally, third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.


The specific types of first and third party cookies served through our Website and the purposes they perform are described in further detail below


These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Cookies Used


These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know if you have visited our site, and will not be able to monitor its performance.

Cookies Used


These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies Used


These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not directly store personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Safeguarding Your Information

We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.

Digital River GmbH, our authorized reseller and merchant of Sound Ex Machina products uses security measures to protect your information both during the transaction and after it is complete. Digital River GmbH is certified as compliant with card association security initiatives. If you have any questions about the security of your Personal Information, you may contact us at [email protected]

Notice of Breach of Security

If a security breach causes an unauthorized intrusion into our system that materially affects you, then Sound Ex Machina will notify you as soon as possible and later report the action we took in response.

Privacy Policy Changes

Although most changes are likely to be minor, Sound Ex Machina may change its Privacy Policy from time to time. Sound Ex Machina encourages visitors to frequently check this page for any changes to its Privacy Policy.

If you have any questions about this Privacy Policy or you have a concern about the way in which we have handled any privacy matter, please use our contact form to send us a message. You may also contact us by postal mail or email at: